Professional, Administrative, and Clerical Services 
Currently Seeking: Patient Access Representative

Department: Patient Financial Counselor

Job Summary: The Financial Counselor greets and interviews patients and families seeking financial assistance in a manner that contributes to a customer-service oriented, patient-centered healthcare environment. Responsible for the in-depth and detailed evaluation of patient demographic and financial history for both uninsured and underinsured patients, for the purpose of determining eligibility for health care-related public benefits programs. Assists patients in updating demographic and financial information in the Health Center’s systems, and also with questions regarding billing issues. Works collaboratively with Center staff and state workers to ensure patient's healthcare coverage and Center reimbursement.

Responsibilities: 

• Reviews daily reports of patients with upcoming appointments
• Verifies patient insurance coverage with third-party payers.
• Performs financial assessments to determine eligibility for MassHealth, Health Safety Net, Commonwealth Care and other state and federal programs and private insurances.
• Initiates, coordinates and monitors patient applications to state and federal programs including, but not limited to, ConnectorCare plans, MassHealth, Health Safety Net and Sliding Fee Scale.
• Builds relationships with internal and external groups such as Patient Accounts, Front Desk and MassHealth and Connector Agency Representatives, in order to resolve patient issues.
• Answers patient inquiries about public benefits and other insurance programs and billing issues.
• Attend all required meetings.
• Complete any additional tasks/responsibilities as assigned by Leadership Team.

Requirements: 

• MassHealth/Massachusetts Health Connector Application Counselor Certification, or ability to attain certification.
• Prior knowledge/working experience on state-sponsored health insurance programs
• High level of accuracy and attention to detail.
• Ability to work in a fast-paced environment.
• Capable of analyzing situations and making decisions under pressure and tight deadlines.
• Ability to multi-task and prioritize.
• Energetic team player.
• Exceptional customer service skills.
• Ability to interact and communicate effectively and in a sensitive manner with patients and staff.
• Exceptional oral and written communication skills.
• Working knowledge of Windows-based applications such as Outlook, Word and Excel.
• Although not required, bilingual in English and Haitian Creole or Spanish a plus.
• Minimum of high school diploma. Associates or Bachelors degree preferred.

Please, direct cover letter, resume, and inquiries to: baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Recruiter.

| 12.01.2021 | E-mail | Print |

Medical, Dental, and Clinical Health Services 
Currently Seeking: Staff Dentist

Department: Dental Health Services

General Summary of Duties:

Under general supervision of the Dental Director, provides dental care to patients by diagnosing and treating diseases, injuries, and malformations of teeth and gums.  The incumbent will perform high-quality dental services and maintain efficiency.

Responsibilities: General and Specialized Dentistry Services (90%)

• Examines patient’s teeth and surrounding oral cavity using various dental instruments and digital x-rays to determine need for dental treatment.
• Records results of examination in patient’s electronic chart.
• Formulates treatment plan and document all medications, treatment, diagnosis and consultation.
• Performs preventive dental health services for adults and children.
• Performs various restorative and therapeutic procedures such as endodontic and periodontal therapies, minor surgical procedures, pulpotomies, crowns and bridges.
• Performs other appropriate dental treatments and procedures to restore dental health and function.
• Educate patients to maintain proper oral health.

Clinical Administrative Duties (10%)

• Maintain patient records, attend and participate in various staff and committee meetings.
• Work with Clinical Operations Team to ensure efficient patient flow, patient satisfaction, internal and external patient referrals.

Performs other related duties as required or assigned by the Director of Dental Health Services.

Qualifications:

Position requires successful completion of certified academic program in dentistry and current license to practice in the Commonwealth of Massachusetts. Position requires a minimum of one (1) year of general dental experience. One (1) year of activities and credit hours must be obtained in accordance with the requirements of the Board of Registration of the Commonwealth of Massachusetts. One (1) year of activities must include at least one annual course in Dental Office Management.   

Please, direct cover letter, resume, and inquiries to: baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Recruiter. Additionally, you may also apply by Clicking Here.

| 12.03.2021 | E-mail | Print |

Professional, Administrative, and Clerical Services
Currently Seeking: Medical Records Clerk

General Summary of Duties: Under the supervision of the Clinical Operations Assistant, provides medical record-related services to the clinical and administrative staff.  Daily scanning of documents, taking telephone requests from attorneys, other institutions, and patients, immediate response to record requests, and preparing the documents for signature of the appropriate administrator.  Perform all duties while maintaining the confidentiality of patient information.

Responsibilities:

Record Retrieval, Processing, and Scanning: 60%

• Provide excellent customer service to the Health Center staff who rely on the use of Medical Records.
• Scan daily documents from the Clinical and Behavioral Health Dept in a timely manner
• Answer the telephone in the Medical Records area
• Respond to records requests in a timely manner to patients on-site and via telephone
• Retrieve records as requested
• Document location of records as required by division procedures
• Deliver records if requested to clinical and administrative staff
• Copy and mail copies of records that are requested.
• Provide other medical record related duties as required
• Perform other duties as assigned

Respond to outside Request for Medical Records: 40%

• Receive subpoenas or other court documents on behalf of the health center
• Supervise the preparation of patient record copies in response to patient or other outside requests
• Present prepared record copies to the authorized person for signoff.

Must fully cooperate with MCHC’s Corporate Compliance Program and perform all tasks as assigned by the manager.

Qualifications:

• High school diploma
• Minimum three years medical record experience required
• Commitment to excellent customer service
• Good clerical skills
• Time management skills
• Knowledge of Ochin Epic (an asset)
• Ability to work independently and solve routine problems
• Full understanding of the guidelines for complying with requests for record release
• Ability to provide services in a positive, friendly manner in a busy work environment
• Ability to perform in a position that requires standing, stooping, lifting, and walking 20% of the time, sitting 80%.
• Ability to organize available staff resources within the division and assign tasks.

Job Type: Full-time

Please direct cover letter, resume, and inquiries to: baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Recruiter. Additionally, you may also apply by Clicking Here.

| 12.03.2021 | E-mail | Print |

Professional, Administrative, and Clerical Services 
Currently Seeking: Patient Care Referral Coordinator

Department: Clinical Health Services

Job Summary: Under the direct supervision of the Clinical Health Director, the Patient Care Referral Coordinator will manage the health center’s referral and authorization process for all health center patients.

Responsibilities: 

Direct Patient Services (50%)

• Ensure accurate and complete referral/admission and patient tracking information by initiating and following up on all internal and external referrals on behalf of the Health Centers patients.
• Serve as an Ombudsman for the Health Centers patients and MCO’s or HMO’s regarding access to non-primary care services and coordinating the appeals process for denied services.

Administrative Duties (50%)

• Keep detailed, accurate and complete records of referral activities to ensure appropriate visit frequencies as required for each payer per discipline.
• Review utilization and referral reports from all payors, identifying trends and patterns to management and coordinating the distribution of such reports to identified stakeholders.
• Maintain and make available to MCHC providers documented referral protocols, policies and procedures for all contracted MCO’s and HMO’s.
• Participate in the Health Centers outreach and education activities geared towards attracting new members and retaining current membership

Accountability:

Position reports to the Director of Clinical Health Services

High School graduate with a minimum of two years case management and referral experience. Demonstrated knowledge of health care principles and philosophies. Excellent communications and organizational skills are a must. Strong interpersonal skills and professional attitude. Word processing and database skills are preferred.

Please, direct cover letter, resume, and inquiries to: baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Recruiter. Additionally, you may also apply by Clicking Here.

| 12.01.2021 | E-mail | Print |

Professional, Administrative, and Clerical Services
Currently Seeking: IT Systems Engineer

Information Technology:

Job Summary: The IT Systems Engineer will have primary responsibility for designing and supporting our technology infrastructure. You will be working on building and maintaining our environment to ensure MCHC’s technology infrastructure is reliable and has the appropriate security safeguards in place enabling HIPAA/HITECH compliance and certifications.

The IT Systems Engineer will be responsible for the technical design, planning, implementation, and the highest level of performance tuning and recovery procedures for mission-critical enterprise systems and infrastructure.

The IT Systems Engineer will identify methods, solutions, and provide project leadership in order to provide a high level of service to all MCHC departments. The position will report directly to the Director of IT and be a member of the IT Team.

.

Responsibilities: 90%

• The primary responsibilities will be to serve as a technical expert in the areas of network infrastructure including firewalls, routers, switches, ISP’s, MPLS networks, Wi-Fi, Microsoft 365 Administration, Microsoft Servers, and Microsoft Windows.
• Training users on desktop applications, Microsoft Windows user support, troubleshooting desktop, and laptop systems, troubleshooting printers, documentation of standards and procedures in relation to desktop issues, and providing general Help Desk services.

OCHIN Epic Support 10%

• Provide backup support for EPIC tasks including password resets and others as assigned by the IT Director.

Must cooperate fully with MCHC’s Corporate Compliance Program and performs all tasks as assigned by the Director of IT.

SUMMARY OF QUALIFICATIONS AND REQUIREMENTS:

Required:

• 4 Year / Bachelor's Degree; Cybersecurity, Computer Science, Information Technology, or a related discipline.
• 2+ years of FortiGate firewall administration.
• 2+ years of Aruba switches and Wi-Fi administration including Aruba Central.
• 3+ years of Microsoft 365 & Microsoft System Administration.
• Strong Information Security Background with relevant domain and tool knowledge.
• Understanding of security best practices.
• Able to estimate, plan, and organize tasks associated within the role with minimal assistance.
• Ability to work in a fast-paced environment.
• Ability to participate in on-call rotations.
• Ability to communicate in an understandable, polite, friendly manner, both written and verbal.
• Strong organizational skills and ability to multi-task.

Preferred:

• OCHIN/EPIC Site Specialist certification.
• Fortinet NSE4 and NSE5 certifications preferred.
• Aruba Networks/HP ACSA, ACSP, ACNSA certifications preferred.
• Microsoft 365 Fundamentals, Microsoft 365 Modern Desktop Administrator Associate, Microsoft 365 Security Administrator Associate, Microsoft 365 Teams Administrator Associate, Microsoft 365 Enterprise Administrator expert and/or Azure Security Engineer Associate certifications preferred.

Please, direct cover letter, resume, and inquiries to baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Recruiter. Additionally, you may also apply by Clicking Here.

| 12.01.2021 | E-mail | Print |

Medical, Dental, and Clinical Health Services 
Currently Seeking: Primary Care/Family Medicine Physicians

Primary Care/Family Medicine Physicians: Urban community health center seeks BE/BC physicians to provide health care for an underserved population in a growing diverse community.

The Health Center provides comprehensive health care to diverse populations in an underserved community in a five-year-old, environmentally friendly, state of the art building. Our mission is to improve the health and well-being of diverse populations in Mattapan and surrounding communities by providing exceptional primary care, preventive health services, and social services.

Summary of Qualifications and Requirements:

• Bilingual skills in French/Creole or Spanish are a plus but not necessary.

The Health Center Offers positions that are salaried with competitive benefits, including a primary care physician loan repayment program for eligible physicians, paid malpractice coverage, and group insurance.

Please, direct cover letter, CV, and inquiries to baptistey@matchc.org or fax -- (617) 296-5408 or mail -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126. Attention: Human Resource Recruiter. Additionally, you may also apply by Clicking Here. Thank you.

| 12.01.2021 | E-mail | Print |

Medical, Dental, and Clinical Health Services
Currently Seeking: RN/LPN

Department: Clinical Health Services

Job Summary: Under the direction of the Clinical Nurse Supervisor, the Staff Nurse will be responsible for performing a variety of patient care services, including patient triage and treatment for patients' comfort and well-being. The position requires the performance of clerical duties as assigned. This position will be part of the Department of Clinical Health Services.

Responsibilities: Direct Patient Services (85%)

• Provides direct patient care, utilizing the nursing process
• Assesses patients including vital signs, height, weight, BMI, allergies, medications, and reason for the visit
• Performs procedures such as the administration of medications either orally or by injection and immunizations as ordered, PPDs, suture removal, wound care, dressing changes, ear irrigation, EKG’s, visual acuity screening, audiometry, O2 sats, blood glucose per Hemocue protocol, peak flow, nebulizer treatments, etc.
• Collects specimens from patients for laboratory tests and notifies requesting providers of abnormal results.
• Perform lab testing such as urine pregnancy test, rapid strep, and routine urinalysis. and rapid strep test using correct protocols and procedures.
• Triages patients by telephone or directly as walk-ins to identify urgency and level of care needed.  Makes appropriate referrals required for the management of patient care
• Assists providers with procedures such as suctioning, I&D, IUD  insertion, endometrial biopsy, straight catheterization, Colposcopy, and suturing
• Provides or arranges for patient education, such as instructing patients in the proper use of medical equipment, medication administration, diabetic teaching, and other nursing care regimens
• Ensures that follow-up is made when patients miss scheduled appointments in order to determine the reason and reschedule
• Assures appropriate scheduling and assists with patient flow
• Provides translation as needed
• Assist providers with calling patients regarding abnormal labs, sending medication refills, and paperwork at the request of the provider

Responsibilities Cont'd: Administrative and System Development (10%)

• Records in the patient’s medical record all care provided and ensures that appropriate forms are properly completed for billing purposes
• Monitors need for equipment repair/replacement and notify the nursing supervisor when the need arises.
• Participates in individual or group teaching exercises.
• Precepts nursing and medical assistant students as needed
• Provides follow-up on patients seen in the ER, hospital and, patients with chronic diseases and abnormal labs
• Works on special programs/projects as assigned
• When assigned will work the telephone call center and Assigned to prescription drug line and call center per Nursing Supervisor
• Assigned to work with an NP or MD and assist with paperwork, medication refills or other tasks asked to perform

Responsibilities Cont'd: Educational/In-service (5%)

• Maintains current licensure through in-service education and obtaining CEU’s
• Serves on committees as needed/assigned

Performs other related duties as required or assigned.

Summary of Qualifications and Requirements:

A graduate of an accredited School of Registered Nursing and current Commonwealth of Massachusetts Registration and two to three years of experience working with a diverse population in a health care setting is required.  The position also requires current certification in CPR. The ideal candidate must have excellent organizational skills, and Basic Computer operations skills such as Word, Excel, as well as demonstrated oral and written communication skills. Bilingual Haitian- Creole is also a plus

Please, direct cover letter, resume, and inquiries to baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Recruiter. Additionally, you may also apply by Clicking Here.

| 12.03.2021 | E-mail | Print |

Medical, Dental, and Clinical Health Services
Currently Seeking: Family Planning Counselor

Clinical Health Services:

Job Summary: Under the direction of the Director of Family and Community Health Services (FCHC), the Family Planning Counselor will be responsible for providing counseling and services for patients regarding contraception, pregnancy, and sexual education. Specifically, this position will ensure that all requested reports and provided services to clients comply with grantor and Mattapan Community Health Center’s policies and procedures. The incumbent will work closely with other departments and programs, to assure coordinated services.

Responsibilities: 

Counseling/Support Services (65%): 

• Provides Family Planning Counseling and crisis intervention.
• Counsel individuals or groups on contraceptive methods, pregnancy, sterilization methods, STIs, and human sexuality.
• Instruct patient on selected birth control methods as prescribed by the Provider.
• Conduct pregnancy tests and offer HIV pre and post-test counseling.
• Interview all prenatal patients in their third trimester and provide information on available methods of Family Planning.
• Provide advocacy, follow-up, and referrals.
• Provide translation as needed.

Outreach and Collaboration (15%): 

• Provides Family Planning Counseling and crisis intervention.
• Actively participate in outreach and collaboration activities with other agencies and Mattapan CHC departments
• Instruct individuals and groups in family planning issues
• Provide services to schools as health educators around issues of self-esteem, values, sexuality, hygiene, HIV related issues, and choice
• Work with ABCD and other funding sources. Comply with all ABCD policies, procedures, protocols, and administrative requirements.
• Work with other health center teams to research, develop and distribute communication material about the various services provided by the unit and
  Mattapan Community Health Center.
• Participate in community health projects such as health fairs, school health initiatives, and others.

Counseling/Support Services (15%): 

• Provides Family Planning Counseling and crisis intervention.
• Prepare monthly, quarterly, and annual program reports for internal and external reporting purposes.
• Order and audit all necessary supplies.
• Maintain complete logs of all treatment and counseling activities for internal and external reporting purposes.
• Complete all data collection instruments, history sheets, and consent forms. When applicable, ensure that patient's signature is on all consent forms.
• Ensure that appropriate documentation is made in the medical record.
• Notify nursing staff provider when charts are not in compliance. 
• Collect, organize, and maintain client demographics and services delivery data.
• Maintain accurate client records in compliance with ABCD and Health Center policies and procedures.
• Oversee client progress from the point of entry to completion of service delivery.
• Participate in departmental and health center staff meetings.

Professional Development (5%): 

• Maintains and expands current level of professional knowledge of theory and practice through continuing education programs.

SUMMARY OF QUALIFICATIONS AND REQUIREMENTS:

One to three years of experience in a Family Planning program, providing counseling of individuals, families, and groups in reproductive health, sexuality, contraception, HIV prevention, and pregnancy options. Completion of a recognized Family Planning training program, a demonstrated awareness of community resources, a minimum of two years of community advocacy experience, and excellent interpersonal skills. Fluency in Haitian-Creole and/or Spanish is desired. The ideal candidate must have the ability to work well on a team, work flexible hours, and work well under pressure. Excellent organizational skills, and Basic Computer operations skills such as Word, Excel, as well as demonstrated oral and written communication skills are required. Experience in a community health setting with persons of diverse cultures is a plus

Must cooperate fully with MCHC’s Corporate Compliance Program and performs all tasks as assigned by the Director of Family and Community Health Services.

The candidate is required to successfully complete a basic family planning counseling course and certification by ABCD/BFP.

Please, direct cover letter, resume, and inquiries to baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Assistant. Additionally, you may also apply by Clicking Here.

| 08.12.2021 | E-mail | Print |

Medical, Dental, and Clinical Health Services
Currently Seeking: Pediatric Nurse Practitioner

Department: Clinical Health Services

Job Summary: Under general supervision, the Pediatric Nurse Practitioner provides primary medical care and associated services to pediatric patients of MCHC and at other facilities as determined by MCHC. The Pediatric Nurse Practitioner provides such services in accordance with good medical practice and nurse practitioner protocols, as determined by the CMO or his or her designee.

Responsibilities: Serve as an agent of the Primary Care Physician who directs and supervises the care of assigned patients by providing the following: (90%)

• Overall direction and integration of ambulatory and chronic care as well as sub-specialty and rehabilitation services through management of first-contact, continuous, comprehensive, and efficient healthcare services for a defined group of patients.
• Medical evaluation, diagnosis, and treatment of assigned MCHC patients.
• Management of urgent clinical events.
• Referral of patients to appropriate clinical facilities, consultants, and/or social service providers as indicated by good medical practice.
• Maintenance of current, accurate, and appropriately detailed records of medical visits in official MCHC’s medical charts using the SOAP format.
• Participation in the maintenance of various clinical database(s).
• Provision of clinical cross-coverage for patients assigned to other MCHC providers.
• Maintenance of competence in all diagnostic and or surgical procedures that he/she is qualified and plans to perform at MCHC in the course of practice.
• Provision of patient education in individual and group settings.
• Focus on health promotion and disease prevention, including appropriate screening and preventive services.
• The assistance of clinical staff with the daily operations (e.g. patient flow, walk-in triage, cross-coverage issues).

Responsibilities: Serve as an agent of the Primary Care Physician who directs and supervises the care of assigned patients by providing the following: (10%)

• Attend all departmental meetings, all-staff meetings and providers meetings except when on leave or excused by the Chief Medical Officer.
• Participate with other staff in quality improvement, utilization review and other agency audits.
• Participate on committees as designated.
• Assist in the development of practice guidelines, clinical protocols, or other educational programs.
• Participate in off-site MCHC and affiliated agency / institution activities as necessary.
• Perform other related duties as assigned by the Chief Medical Officer.
• Participate in weekly supervision with the Chief Medical Officer as defined in his / her contract.
• Is responsible for clinical supervision of all nursing staff working directly with his / her during the daily practice of patient care.

Requirements:

• Position requires a RNP degree from an accredited Nurse Practitioner School.
• Valid Massachusetts State Certification.
• Valid Massachusetts Pediatric Nurse Practitioners License.
• Experience and ability to work with diverse populations.
• Independent worker / Self-starter.
• Understanding and 1 to 2 yrs. experience in Pediatric Ambulatory Medical Care Management.
• Competency in basic medical and surgical procedures as designated by division, including:
  • Dehydration and urinary tract infections.
  • Design treatment; provide necessary and appropriate follow-up care.
  • Performs history and physical exam.
  • Performs well-baby check-ups.
  • Administering all medically appropriate immunizations.

  Accountability:

  Reports directly to the Chief Medical Officer.

  Please, direct cover letter, resume, and inquiries to baptistey@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Assistant. Additionally, you may also apply by Clicking Here.

  | 12.01.2021 | E-mail | Print |

Medical, Dental, and Clinical Health Services 
Currently Seeking: Dental Assistant

Department: Dental Health Services

Job Summary: Under general supervision of the Senior Dentist, the Dental Assistant provides assistance during dental procedures and performs office/clerical support such as handling and keeping of records, assisting the dentist, taking, developing, and mounting radiographs, and dental health education.

Responsibilities: 

Direct Patient Services (75%)

• Prepares patient for dental treatment by seating patient in chair and providing an explanation of the procedures to be performed.
• Drapes patient with protective linens and sets up instrument tray containing dental instruments, suction, gauze and other required supplies.
• At the chairside, assists dentist during procedure by passing instruments, adjusting light on dental site, suctioning fluids and dental particles. May take and develop dental x-rays.
• Assists patient with cleanup following procedure, clears work site of instruments, soiled linens and other materials following proper sterilization procedures and protocols, and prepares for next patient.
• A registered Dental assistant will also polish teeth and take master impressions.
• May assist laboratory technician in the construction of dental prosthesis and other dental models prepared for patient.
• Maintains and expands current level of dental assistant skill and knowledge by periodically attending continuing education programs.
• Assist Dentist or Hygienist with School-based screenings

Administrative Duties (25%)

• Greeting and scheduling appointments for the patients.
• Order office supplies when necessary.
• Tracks supplies as needed.
• Maintains records of procedures performed by dentist.
• Assist with the billing process for the patients.

Performs other related duties as required or assigned by the Director of Dental Health Services.

Summary of Qualifications and Requirements:

Successful completion of a certified Dental Assistant Program at an accredited institution, High School education and/or its equivalency or other specialized training beyond high school is required. Must possess the ability to make and keep dental charts and records; ability to understand written or oral instructions; and ability to work with a variety of personnel, patients, and community groups.

Please, direct cover letter, resume, and inquiries to: nyensuahr@matchc.org or fax -- (617) 296-5408 or mail to -- Mattapan Community Health Center, 1575 Blue Hill Avenue, Boston, MA 02126, Attention: Human Resource Assistant.  Additionally, you may also apply by Clicking Here.

| 08.12.2021 | E-mail | Print |